Service-Dominant Logic (S-D Logic) 服務主導邏輯 S-D Logic
Released已發布Apply Service-Dominant Logic (Vargo and Lusch, 2004) and value co-creation principles to reframe exchange and value creation. Use this skill when the user needs to redesign value propositions around service exchange, analyze co-creation dynamics between firms and customers, shift from goods-dominant to service-dominant thinking, or when they ask 'how is value created with customers', 'what is our service logic', or 'how do we enable co-creation'.
學術研究技能：Service-Dominant Logic (S-D Logic) 分析與應用。
Overview概述
Service-Dominant Logic reframes marketing from goods-centered (value-in-exchange) to service-centered (value-in-use). Vargo and Lusch (2004, 2008, 2016) articulate foundational premises: service is the fundamental basis of exchange, value is always co-created with beneficiaries, and all economic actors are resource integrators.
When to Use使用時機
- Redesigning value propositions to emphasize service and outcomes
- Analyzing how value is co-created across actor networks
- Shifting organizational mindset from product-centric to service-centric
- Designing service ecosystems and platform strategies
When NOT to Use不適用時機
- Operational cost optimization of existing manufacturing processes
- Short-term pricing decisions requiring goods-dominant accounting
- When stakeholders require traditional financial metrics without translation
Assumptions前提假設
IRON LAW: Value is ALWAYS co-created. The firm can only offer value
propositions, not deliver value. Value is uniquely and phenomeno-
logically determined by the beneficiary in context of use.
Key assumptions:
- Service (application of competences) is the fundamental basis of exchange
- Goods are distribution mechanisms for service provision
- Operant resources (knowledge, skills) are the primary source of advantage
- All actors (firms, customers, partners) are resource integrators
- Value is always co-created within service ecosystems
Framework 框架
Step 1 — Map the foundational premises
Evaluate the current business through S-D Logic's key foundational premises (FPs):
| FP | Premise | Diagnostic Question |
|---|---|---|
| FP1 | Service is the fundamental basis of exchange | What competence application does our offering enable? |
| FP6 | Value is co-created by multiple actors | Who participates in value creation beyond the firm? |
| FP7 | Actors cannot deliver value, only offer propositions | Are we assuming value is embedded in the product? |
| FP9 | All actors are resource integrators | What resources do customers bring to the exchange? |
| FP10 | Value is uniquely determined by the beneficiary | Do we measure value-in-use or only value-in-exchange? |
Step 2 — Identify operant vs operand resources
| Resource Type | Definition | Examples |
|---|---|---|
| Operand | Resources acted upon (static) | Raw materials, equipment, money |
| Operant | Resources that act on others (dynamic) | Knowledge, skills, technology, relationships |
Shift strategic focus from operand to operant resources.
Step 3 — Map the service ecosystem
Identify all actors, institutions, and resource flows in the value co-creation network:
- Micro level: dyadic interactions (firm-customer)
- Meso level: service systems and platforms
- Macro level: institutional arrangements and shared norms
Step 4 — Redesign value propositions
Reframe offerings as value propositions that enable beneficiary value creation:
- From "what we sell" to "what outcomes we enable"
- From "product features" to "resource integration support"
- From "delivery" to "co-creation facilitation"
Output Format輸出格式
Gotchas注意事項
- S-D Logic is a lens/mindset, not a predictive model — it reframes thinking but does not forecast outcomes
- "Co-creation" does not mean the customer does the work; it means value emerges in use context
- Value co-destruction is possible when resource integration fails — do not assume co-creation is always positive
- Operant resources are harder to measure than operand resources; resist defaulting to tangible metrics
- S-D Logic's vocabulary (operant/operand, service ecosystem) can alienate practitioners — translate carefully
- Institutions and institutional logics (added in 2016 update) are essential for ecosystem-level analysis
References參考資料
- Vargo, S. L., & Lusch, R. F. (2004). Evolving to a new dominant logic for marketing. Journal of Marketing, 68(1), 1-17.
- Vargo, S. L., & Lusch, R. F. (2008). Service-dominant logic: Continuing the evolution. Journal of the Academy of Marketing Science, 36(1), 1-10.
- Vargo, S. L., & Lusch, R. F. (2016). Institutions and axioms: An extension and update of service-dominant logic. Journal of the Academy of Marketing Science, 44(1), 5-23.