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Consumer Protection (消保法) Compliance 台灣電商：Consumer Protection (消保法) Compliance
Coming Soon即將推出 industry ecommerce
Comply with Taiwan consumer protection law (消保法) — 7-day 鑑賞期 scope and exceptions (生鮮 / 客製化 / 數位商品 / 藥品), return / refund timing, disclosure requirements, and unfair-term invalidation. Use when drafting T&C, handling return disputes, or assessing if a SKU is exempt from 鑑賞期. Do NOT use for PDPA (use `tw-ecom-compliance-pdpa`). STATUS: SKELETON — body pending.
台灣電商技能：Consumer Protection (消保法) Compliance 分析與應用。
When to use this skill
- Drafting e-commerce T&C for TW
- Handling a 鑑賞期 return dispute
- Assessing whether a SKU qualifies for 鑑賞期 exemption
- Training CS team on consumer-protection scripts
- Responding to 消保官 inquiry
Do NOT use when
- PDPA →
tw-ecom-compliance-pdpa - Product-category regs →
tw-ecom-compliance-product
Core concepts
TODO: 消保法 §19 鑑賞期 7 天, exemptions (通訊交易解除權合理例外情事適用準則).
Decision tree
TODO: SKU → 鑑賞期 yes / no / conditional.
Implementation guidance
TODO: T&C template, return SOP, CS script.
Gotchas注意事項
TODO: 5-6 pitfalls (opened packaging not = used, digital-goods exemption fine print, gift-with-purchase treatment, partial-return accounting).
IRON LAW
TODO.
Output Format輸出格式
TODO.
Related
tw-startup-legallaw-contract
Last verified: 2026-04
Tags標籤
taiwancomplianceconsumer-protection